MAKE THE NEXT STEP IN A POSITIVE DIRECTION
We are a professional services firm with deep expertise in contact centers, communications based process automation, eCommerce and strategic business consulting.
TECHNOLOGY CONSULTING & DEPLOYMENT: cQuense collaborates closely with technology manufactures, their channel partners and directly with contact centers to design, deploy and manage the implementation of new applications, interaction & process flows, and reports.
We provide the expertise to help organizations optimize results with in-place platforms through:
Coaching, Interactive Workshops, Training & Knowledge Exchange
- Operational Review, Performance Benchmarking & Analysis
- Technology, Infrastructure and Disaster Recovery Audit & Optimization
- Business Process Review, Documentation & Optimization
- Contact Center Interaction Flow Review, Documentation & Optimization
- Custom Application Development & Integration
- Business Intelligence, Custom Reporting & Analysis
- Project Management
BUSINESS CONSULTING: cQuense consultants engage in projects involving:
Business Strategy, Merger & Acquisition Support
Go-To-Market Planning & Execution
Product Development & Management
Technology Sales Mentoring & Training
Pre-Sale Engineering & Design
*PLATFORM EXPERTISE INCLUDES: INTERACTIVE INTELLIGENCE, AVAYA, NORTEL, ALTIGEN, MICROSOFT, IBM & CISCO.
**INTERACTIVE INTELLIGENCE — INTERACTIVE PROCESS AUTOMATION CERTIFIED CONSULTANTS